FAQ

Wash:

-Wash with other white towels in Hot Water with Detergent

-Non-Chlorine Bleach* (every other wash)

Two Options for Fabric Softeners (either works!):

-1/2 Cup Baking Soda sprinkled over the towels once in the wash

*or*

-1/2 Cup of Distilled White Vinegar in the fabric softener dispenser of your washing machine

Dry:

When you take your towels out of the washing machine and before you put them in the dryer, give them a good shake.  The shaking will fluff the fabrics of your towel which will help maintain their softness and absorbency.

As a good rule of thumb, don’t use any kind of fabric softener too often when washing and don’t use dryer sheets when drying. Both, reduce the towels’ ability to absorb water.  

*The colors on the loops of Havly towels are bleach proof but chlorine is just not good for cotton (that goes for your shirts too).

Down the line when your towels have lost a little bit of their white shine you can use a natural fabric softener like sodium percarbonate.  We like Molly's Suds Natural Oxygen Whitener, but there are generic versions that work just as well, and this is also the main ingredient of OxiClean available at any grocery store.

Washing your new towels with items that have zippers or other hardware may snag on the towel's fibers causing pulls, we recommend keeping the towels with other white towels when washing & drying.   

Yes! The colors on the loops of Havly towels are bleach proof but chlorine is just not good for cotton (that goes for your shirts too).  We recommend using a non-chlorine bleach and not with every wash. 

Down the line when your towels have lost a little bit of their white shine you can use a natural fabric softener & whitener like sodium percarbonate.  We personally like Molly's Suds Natural Oxygen Whitener, but there are generic versions that work just as well, and this is also the main ingredient of OxiClean available at any grocery store.

The name Havly comes from the original method of manufacturing towels, which began in 18th century Bursa. Weavers created a technique that formed a loop—the same kind you see on towels today—and were made by hand, making them unique and special. These ancestral towels were known as Havly, and we couldn’t think of a better way to introduce a towel we think is just as unique and special.

Well, there’s a few things! Such as…

1000x Washes: Havly towels are made to withstand 1,000 washes with ease (compared to “the standard” 35)

Seamless Wünderweave Technology: The only towel produced with a first-of-its-kind gradient weave technique—there’s a super plush soft section and a smaller textured and exfoliating section for your pretty face. We also like that ü with those dots, it looks so happy. That’s the happiest ü of them all.

The Perfect Size: At 30 x 58”, Havly towels are bigger than a bath towel, smaller than a bath sheet. 

The D-Loop: Every Havly towel has a loop that will ensure it hangs and dries efficiently on a hook or door corner.

The Right Stuff: All Havly towels are manufactured with 100% Aegean Cotton (the finest cotton there is) grown on exclusively-selected family farms.  

Ethically Manufactured: We ensure that all people involved in making a Havly towel are treated humanely.

Thoughtfully Made: Havly towels and packaging are created with sustainability in mind and are Made in Green and Oeko Tex certified.

Suck it Up: The most absorbent towel in their category for a better, dryer dry.

Free UPS Ground Shipping for all domestic* orders of $200 USD or more.

Orders under $200 USD have a Flat Rate of $10 USD for Ground Shipping

2 Day Shipping: $40 USD

Next Day Shipping: $50 USD 

*Havly does not offer International Shipping at this time.

-Ground Shipping will arrive 5-7 days from the date of the order
-Orders received before to 2:00 pm EST will be processed and shipping the same day the order is placed
-Orders received after 2:00 pm EST will be processed the following business day and require one extra day to be added to the delivery estimate

If you have any questions or concerns email: customerservice@shophavly.com

Unfortunately once we fulfill your order and pass the package to the delivery carrier (usually FedEx, UPS, or USPS) and the delivery carrier has generated a tracking code we are no longer able to recover the package or file a claim on behalf of the customer. 

If a carrier's tracking shows that your package has been delivered  - sometimes this will be accompanied by a photograph or additional proof of delivery but not always - you must file a claim directly with the carrier.

If a carrier's tracking shows that your package is still in transit you must also follow up with the carrier directly.

It’s our way of giving something back. It’s our pledge that for every towel sold, we will donate $1 to DonorsChoose.org programs that focus on autism and special needs individuals. It’s our hope that we can make a measurable impact on this community and help provide them with education, tools, and experiences that are so often lacking for them. To make it onto the Havly Cares wall, all a customer need do is match the donation, or exceed when asked at checkout. We think of it as a way to make yourself feel good (and dry).

You (and keeping you warm and dry, obviously)

We designed delightfully good towels that are just right. Just right for your bathroom, just right for your lifestyle, just right for you. We also like naming our towels with fun pop culture names.

Humans & Mother Nature

As we mentioned above, we make sure our workers are treated humanely and ethically. A Havly is also Made In Green and Oeko-Tek certified. No harmful substances on your naked body and we used sustainable processes in socially responsible working environments.

Autism & Special Needs Classrooms

We believe in giving back and believe that every student deserves a proper learning environment. For every Havly sold, we set aside money for an under served, underprivileged special education classroom in the US. Want to know more? Keep reading below. 

We promise not to take it personally. If you’re not happy with your drying experience, our customer service is ready and willing to hear what you have to say. Get in touch with them here customerservice@shophavly.com for some towel talk. And by Customer service we mean our CEO. We are a start-up, we care about what you have to say, for real.